INFORMATION COLLECTED, USED AND SHARED
|Category of Personal Information Collected||Source of Information||Purpose for Collection||Categories of Recipients|
|Payment information, such as account or credit card number.||When you use our Sites to buy goods.||We use the Personal Information you provide to fulfill product purchases and process applications and transactions.||We may share the information with third parties that process transactions and payments, fulfill orders or provide customer service.|
|Technical and computer and connection information, such as your IP address, MAC address or other unique identifier information (“Device Identifier”) for the computer, mobile device, technology or other device (collectively, “Device”) you use to access the Sites. Your operating system, your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, your use of features or applications on the Sites, the web page from which you came, your web browser software, the type of handheld or mobile device used to link to the web page, and the language and time zone settings on your web browser. We may also collect a record of your activity or your “clickstream” while visiting the Sites.||Automatically, when you visit the Sites. We may collect any information you enter, share or that can be obtained from your use of our apps, games, contests, or promotions. See “Cookies Policy” below for more information.||We use the information we collect to provide you with access to certain areas and features of the Sites, tailor content, advertisements, and offers we provide you, and improve the Sites and/or for internal business purposes. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.||We may share the information with third parties that analyze data, host, or operate our Sites.|
|Location information, such as the physical location of your device based on, for example, satellite, cell phone tower or Wi-Fi signals.||Some of our mobile applications may collect geolocation information, including from the GPS function on your mobile device. You can opt-out of sharing your geo-location information by changing the settings on your mobile device. If you choose to opt-out, it may disable certain features of our mobile applications.||We may use this information in a variety of ways, including to determine which of our store locations may be closest to you, provide promotional offers, and to offer products and services to you.||See “Identifying Information” above.|
INFORMATION FROM THIRD PARTIES
ADDITIONAL INFORMATION USE
Refreshed Home & Body Essentials may also use information about you to analyze and manage its businesses. Aggregate or combined data is collected from online and offline facilities and may be used to enhance the ability of Refreshed Home & Body Essentials to communicate with you and to support business functions such as internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions.
ADDITIONAL INFORMATION SHARING
Business Transfers. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, usage information, and any other information that we have collected about the users of the Sites may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
We or our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our Sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies.
Visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. We may use web beacons or similar technologies for a number of purposes, such as to count visitors to our web pages or to monitor how visitors to our Sites navigate the Sites and to count how many emails (or particular articles, links, etc.) that we sent were actually opened or acted upon. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content on an aggregated and individual level. We may work with service providers that help us track, collect and analyze this information.
We may use Google Analytics to evaluate use of the Sites for our internal purposes such as evaluating usages of the Sites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners. We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
For more information, see our Cookies Policy page on our website at https://www.refreshed365.com/cookies
YOUR PRIVACY RIGHTS, CHOICE, AND ACCESS
You may direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) modifying your registered user information on the Sites; (ii) calling 678-607-5896; or (iii) following the removal instructions in the communication that you receive. If you wish to modify, verify, correct, delete, or update any of your Personal Information collected through the Sites, you may edit your profile preferences or contact us at the above number, subject to applicable law. In accordance with our routine recordkeeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us by calling 678-607-5896. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by social media companies like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site. California residents should see below for more information on their rights and choices.
The Sites license technology to serve advertisements on its own Sites and across the Internet. In addition, the Sites may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the Sites and viewing of our content. We do not share Personal Information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including usage information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other web sites. We may use a variety of companies to serve advertisements. If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp.
Please note that even if you choose to remove your information (opt out), you will still see advertisements while you are browsing online. However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies. Additional information regarding online advertising is available at: https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options or www.aboutads.info/choices.
Under Age 13
The Sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age without verifiable parental consent. If we learn that a child under the age of 13 has submitted Personal Information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, please contact us by calling 678-607-5896.
Under Age 18
Minors under 18 years of age may have the Personal Information that they provide to Refreshed Home & Body Essentials through the Site deleted by calling 678-607-5896 and requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of that data from all systems.
SECURITY OF YOUR INFORMATION
The Sites use industry-standard security techniques to help protect against loss, unauthorized use, disclosure or destruction. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information that you transmit to us. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet. Refreshed Home & Body Essentials restricts authorized access to your Personal Information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We also require that third parties providing services on our behalf protect Personal Information and not use it for purposes other than providing assistance to thebodyshop.com/en-us.
DO NOT TRACK
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and therefore, Refreshed Home & Body Essentials and the Sites do not recognize DNT.
CROSS-BORDER TRANSFER OF PERSONAL INFORMATION
The Sites are governed by and operated in, and in accordance with, the laws of, the United States, and are intended for the enjoyment of residents of the United States. Country or region specific web sites are available for our brands and products around the world. Refreshed Home & Body Essentials makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. In some cases, Personal Information that we manage, including information from our customers and website users located in various countries, including in Canada, the EEA and Switzerland, may be transferred to the United States. You understand that your Personal Information may therefore be transferred, processed and stored outside of your country of residence, and therefore may be available to government authorities under lawful orders and laws applicable in such foreign jurisdictions. If you are located in the EEA, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
CHANGES AND POLICY UPDATES
RIGHTS AND CHOICES FOR CALIFORNIA RESIDENTS
If you are a California resident, California law provides you with the following rights with respect to your personal information:
- The right to request to know the categories or specific pieces and the sources of personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at firstname.lastname@example.org. You also may designate an authorized agent to make a request for access on your behalf on our website here.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at 1-800-BODYSHOP or here. You also may designate an authorized agent to make a request for deletion on your behalf on our website here.
When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address. We may also use a third party verification provider to verify your identity. We will endeavor to honor such requests unless such a request conflicts with certain lawful exemptions under the California Consumer Privacy Act of 2018. Please note that we are only required to honor such requests twice in a 12-month period.
The fact that you have elected to exercise these rights will have no adverse effect on the price and quality of our products or services.
- Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, and other similar identifiers;
- Commercial information, including records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies;
- Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Sites, applications or advertisements; and
- Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We may require proof of California residence before responding to any request made under this section. You may authorize another person (your “agent”) to submit a request on your behalf the same way on our website here. Shortly after you (or your agent) submit a request, we will contact you (via email at the email address provided during submission of your request) with instructions on how to verify the request before we fulfill it. We will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address, the order number of a recent order you placed with us or the last four digits of a credit or debit card used on our Sites. We will aim to complete your requests as soon as reasonably practicable and consistent with any applicable laws.
CALIFORNIA DIRECT MARKETING INFORMATION
[Re: Privacy Compliance Officer]